Refund policy
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@mycharmedlife.shop. Please note that returns will need to be sent to Ramat Hasharon
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@mycharmedlife.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mycharmedlife.shop.
Returns & Refunds
In accordance with Israeli Consumer Protection Law, you may cancel your purchase within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused, in their original condition, and in original packaging
- A proof of purchase is required
- Refund details:
- Refunds will be issued to the original payment method
- Shipping fees are non-refundable
- Return shipping is the responsibility of the customer
Please note:
- For custom or made-to-order items, returns may not be accepted
- If your item arrives damaged or incorrect, contact us within 48 hours of delivery
To start a return, please contact us via WhatsApp: +972544878842
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items),
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mycharmedlife.shop